I am a dedicated customer service and virtual assistance professional with over six years of experience supporting customers, managing digital communication channels, and contributing to business development activities.
I currently provide customer support in the Digital Chat Channel Unit for MTN Nigeria through Mactay Consulting. I manage high volumes of customer inquiries and complaints across social media, email, live chat, and outbound calls while meeting service-level requirements and performance targets.
I am experienced in CRM and productivity platforms including Zoho, HubSpot, Google Workspace, Microsoft Office, Trello, and Asana. I use these tools to organize customer information, manage calendars and inboxes, coordinate tasks, and maintain efficient workflows.
My virtual assistant experience includes appointment scheduling, executive calendar management, email prioritization, customer follow-ups, WhatsApp community moderation, and travel coordination. I enjoy helping leaders and teams stay organized, responsive, and productive.
I also bring business development, relationship management, graphic design, and video editing capabilities. I am known for active listening, clear communication, attention to detail, problem-solving, time management, and the ability to work effectively under pressure.
