I am an operations and administrative professional with more than seven years of experience supporting property management, retail operations, business administration, and marketing activities.
I coordinate workflows, production timelines, operational records, supplier and stakeholder communications, and day-to-day administrative processes. I am comfortable working in fast-paced environments where accuracy, organisation, and responsiveness are essential.
My property management experience includes managing reception, responding to landlord and tenant enquiries, maintaining client databases, processing invoices, coordinating utilities, and supporting leasing and compliance administration.
I also have hands-on experience managing an independent eCommerce and digital-products portfolio, including product creation, listings, basic SEO, pricing, customer communication, file preparation, and order fulfilment.
I bring strong Microsoft Office skills, attention to detail, process-improvement thinking, and customer service capability. I am bilingual in English and Indonesian and am seeking an opportunity to contribute to operational efficiency, coordination, and business growth.
Manage independent eCommerce operations across Etsy, Gumroad, and Shopify. Create and upload digital products including printable wall art, planners, trackers, and phone wallpapers.
Handle product listings, basic SEO descriptions, pricing, customer communication, content creation, file preparation, and end-to-end order fulfilment. Develop practical eCommerce capability through a self-initiated non-commercial portfolio.
Managed reception and responded to high-volume phone and email enquiries from landlords and tenants. Maintained accurate client data in in-house databases and supported property administration activities.
Processed invoices and bills, assisted with leasing, renewals, rent increases, bonds, VCAT administration, notices, utility connections, filing, and mail distribution. Liaised with valuers, owners, contractors, and internal teams during high-volume operational periods.
Provided welcoming front-desk service and responded to client enquiries in a real estate environment. Completed accurate data entry for managed properties and supported property managers with general administration.
Managed office keys, mail distribution, and office supplies while maintaining organised daily reception and administrative operations.
Delivered customer service and sales support across Melbourne CBD and inner-suburban retail locations. Supported customers with product selection while consistently achieving assigned KPIs.
Handled POS and EFTPOS transactions, cash reconciliation, opening and closing procedures, and daily sales reporting.
Coordinated marketing campaigns, client communications, market research, reporting, and digital marketing activities. Supported social media platforms and maintained effective communication with colleagues, management, and clients.
Assisted with event coordination and stakeholder liaison to support marketing and client engagement initiatives.
Certificate IV, Real Estate Practice
Diploma, Accounting
Certificate IV, Bookkeeping
Bachelor of Business Administration, Business Administration
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