I am a Customer Success and Revenue Operations leader with over 10 years of experience across customer lifecycle management, customer operations, retention, and revenue growth. I combine hands-on individual contributor execution with leadership experience, including more than six years leading teams.
I have supported more than 15,000 customers and stakeholders across onboarding, activation, adoption, engagement, retention, renewals, and expansion. My work focuses on improving customer value realization, satisfaction, and long-term business outcomes.
I am experienced in developing customer health frameworks, churn-prevention initiatives, lifecycle workflows, CRM processes, and customer analytics dashboards. I use customer behavior, cohort analysis, and operational insights to identify risks and improve engagement.
As a people leader, I have coached teams of up to 20 members, strengthened service quality, and delivered high CSAT and SLA performance. I work closely with Sales, Product, Operations, and other internal teams to resolve customer-impacting issues.
I am open to remote individual contributor and leadership opportunities and available to join immediately. I bring expertise in Customer Success, RevOps, retention, renewals, account growth, workflow automation, and AI-enabled customer operations.
I lead project-based Customer Success engagements for startup clients and businesses, covering onboarding, engagement, retention, and customer experience.
I design customer journeys, CRM workflows, lifecycle processes, and communication frameworks. I identify lifecycle bottlenecks, improve processes and systems, and provide consulting, CS tool training, and ongoing support through project and monthly retainer engagements.
I owned the end-to-end customer lifecycle for more than 3,000 customers, spanning onboarding, engagement, retention, renewals, support, and expansion. I led and coached a 20-member team to improve customer engagement, service quality, issue resolution, and customer experience.
I achieved 95% CSAT and 98% SLA adherence, improved retention by 16%, and increased pipeline conversion readiness by 25%. I also reduced resolution time by 30% through workflow automation and process improvements while conducting more than 1,000 quality audits monthly.
I led a 12-member team supporting more than 10,000 customers across lifecycle operations, maintaining over 96% SLA adherence and over 93% CSAT. I owned onboarding, activation, and engagement workflows to improve adoption and accelerate time to value.
I built customer health, churn, engagement, and Customer Success KPI dashboards to identify at-risk customers. Through cohort analysis and customer behavior insights, I reduced recurring and churn-related issues by 17% and contributed to customer retention above 91%.
I owned customer experience, communication, issue resolution, and escalation management to ensure timely and effective resolution of customer concerns.
I managed customer relationships while maintaining service quality and responsiveness. I coordinated with internal stakeholders to address recurring issues and deliver a consistent customer-focused service experience.
M.Tech, Electronics & Communication Engineering
B.E., Applied Electronics & Instrumentation Engineering
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