I am a customer support and sales professional with experience across remote support, retail, hospitality, telecommunications, and event services. I currently work as a Senior Customer Support professional for Medicare in a remote environment.
I bring strong customer-facing communication skills developed through roles in customer support, sales, retention, and restaurant management. I am comfortable identifying customer needs, resolving issues, building relationships, and supporting commercial outcomes.
My hospitality background includes restaurant management, head bartender, and head waiter positions across several venues. These roles strengthened my leadership, operational coordination, service quality, and ability to perform effectively in fast-paced environments.
I also have experience in outbound sales, conversion, customer retention, and Apple retail support. I combine commercial awareness with a customer-first approach and strong critical-thinking skills.
I have contributed to consultancy and event projects, including managing events at Midnight Ball and HardClub, and have worked at more than 150 events as a bartender. I am a native Portuguese speaker with advanced English and Spanish communication skills.
Provide senior-level customer support in a remote work environment.
Handle customer interactions, support issue resolution, and contribute to a positive service experience through clear communication and customer-focused assistance.
Managed restaurant operations across hospitality venues, supporting service delivery, team coordination, and customer satisfaction.
Used leadership, communication, and problem-solving skills to maintain service standards in a fast-paced environment.
Delivered sales and customer support services in an Apple retail environment in Porto, Portugal.
Assisted customers with product-related questions, purchasing decisions, and service needs while supporting commercial goals.
Worked in conversion activities for OBRinvest in Limassol, Cyprus, in an on-site and remote arrangement.
Engaged prospective customers and supported conversion-focused commercial communication.
Led bar and waiter service activities across multiple hospitality venues.
Supported team coordination, customer service, event operations, and high-quality guest experiences.
Provided sales and customer support services for a telecommunications company in Porto, Portugal.
Supported customers with service needs while identifying sales opportunities and maintaining customer relationships.
Worked in customer retention for NOS in Porto, Portugal.
Handled commercial conversations focused on customer needs, retention, and relationship management.
Performed maintenance-related work for solar park projects in Germany and England.
Contributed to operational upkeep and field activities in an international work environment.
Conducted outbound commercial activities for NOS in Porto, Portugal.
Engaged customers through sales outreach and supported commercial relationship development.
Worked as a solar park installer in Portugal.
Supported installation activities for solar energy projects and gained practical field operations experience.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.