I am a multilingual e-commerce, project management, and customer experience professional based in Berlin. I combine hands-on operational experience with a strong foundation in UX/UI design, content management, and digital tools.
I have built an e-commerce shop from scratch, including product setup, visual design, SEO copywriting, price research, social media channels, and content strategies. I enjoy creating customer-focused digital experiences that are practical, clear, and visually engaging.
My background includes project coordination, invoicing, customer service, account preparation, inventory management, and administrative support. I am comfortable organizing workflows, coordinating stakeholders, and managing varied operational tasks.
I have formal UX design training and practical skills in user research, wireframing, prototyping, usability testing, information architecture, responsive design, and design documentation. I use these skills to improve online journeys and make digital products easier to use.
I have worked with customers and teams in German, Italian, and English. My experience across e-commerce, hospitality, customer service, and digital content has made me adaptable, organized, detail-oriented, and service-driven.
I am also creatively motivated by art, print-on-demand, merchandise, and visual design. I enjoy combining creative thinking with structured project execution to deliver useful and engaging digital and customer-facing solutions.
Built an e-commerce shop from scratch, including product setup, design, SEO copywriting, and market price analysis.
Created a UX-oriented online store experience and established social media channels with supporting content strategies. Developed YouTube membership assets, including custom icons and badges, while supporting project management and recruiting activities.
Crafted and finished authentic Berlin Wall souvenirs while maintaining quality and presentation standards.
Managed inventory and organized product reorders to support reliable material availability and operations.
Managed location-specific operational tasks and supported customer success activities.
Handled invoicing and dunning processes, coordinated events, and organized conference room bookings.
Managed content for a digital ordering system serving the hospitality sector.
Prepared customer accounts for account management, supporting accurate setup and a smooth customer handover process.
Handled customer inquiries by phone, chat, and email in German, Italian, and English.
Onboarded new team members and provided organizational support using Google Workspace, ticketing software, and VoIP tools.
Prepared and processed bacteriological and microbiological patient samples under strict hygiene standards.
Performed sterile preparation and examination of wound swabs, punctates, bronchial lavages, and tissue samples for diagnostic purposes.
UX Design Certification, UX Design
Completed a UX Design certification covering user research, user-centered design, wireframing, prototyping, usability testing, information architecture, and responsive design.
Italian High School Diploma (Liceo Linguistico), Languages
Graduated with a grade of 98/100, equivalent to 1.1 in the German grading system.
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