Managing Executive and Customer Success Leader

Partner with the CEO to drive business growth, operational structure, and scalability across PasPay Consulting.

Focus on expanding market footprint, increasing revenue, and building systems that support long-term growth while remaining engaged with customers during implementation, training, and support.

Gather customer requirements and demonstrate how Point of Rental software can address operational needs, streamline processes, improve reporting, and provide business visibility.

Support prospects and customers with consultative solution design and demonstrations aligned to current needs and future growth.

Collaborated with the Australian team for six months, including onsite and remote work, to support customer outcomes.

Partnered with the UK team on implementation, training, and ongoing customer engagement for clients using Stripe integration.

Delivered B2B sales, account management, discovery, gap analysis, tailored product demonstrations, and lead generation across South Africa and the United Kingdom.

Implemented and configured software environments, managed migrations and upgrades from Syrinx and Rental Essentials, deployed applications, supported server migrations, delivered training, and guided UAT and go-live activities.

Oversaw day-to-day retail store and sales operations, ensuring high service standards, customer satisfaction, and effective execution by store teams.

Managed recruitment, training, budgets, financial records, pricing, stock control, sales targets, promotional activity, customer complaints, and health and safety compliance.

Managed branch efficiency, profitability, personnel, budgets, policy adherence, and operational effectiveness for a rental business.

Led scheduling, payroll approvals, resource planning, safety procedures, customer and supplier relationships, team coaching, training planning, and promotion of products and services.

Managed a regional equipment-rental sales territory across the greater Gauteng province, focused on civil and construction customers.

Built and maintained client relationships, secured rental contracts, and generated sales across North, East, and West Gauteng.

Sold plant-hire services and negotiated sales and rental terms for a major South African tipper and large-plant hire company.

Managed existing and new accounts, prepared quotations, conducted stock verification, addressed customer complaints, and maintained technical product knowledge.

Managed rental department operations and provided clients and colleagues with support, advice, and information while maintaining effective procedures.

Generated direct sales opportunities, managed rental staff and equipment requests, supported capital expenditure requirements, and drove revenue, targets, and customer relationships.

Performed sales, rental, account management, technical quotations, site evaluations, equipment inspections, and client advisory services for work-at-height and material-handling solutions.

Delivered operator training and certification, maintained compliance documentation and training records, supported audits, and later managed hire-desk operations, reporting, reconciliations, equipment tracking, and cash control.

Oversaw daily operations and growth of the Montana, Pretoria tool-hire branch.

Managed cash-ups, banking, reconciliations, debtors and creditors, equipment training, asset servicing, logistics, stocktaking, and inventory control.

Joined as a Hire Controller and progressed to Branch Manager, managing rental processes and overall branch performance.

Led budgets, staffing, scheduling, safety, resource utilisation, payroll approvals, customer relationships, team development, and sales promotion.