Program Manager / Project Manager / Service Delivery Manager / Product Owner

Led complex, cross-functional cloud migration, enterprise platform, and service-transition initiatives. Managed end-to-end governance covering intake, integrated planning, schedules, milestones, RAID logs, dependencies, operational readiness, go-live, hypercare, and transition to business-as-usual operations.

Coordinated more than seven workstreams across Claims IT, Cloud, SRE, database engineering, observability, architecture, and external vendors. Led AWS Portal migration governance and a service-platform transition, achieving zero Sev-1 defects, full operational sign-off, and successful handover to operations.

Managed workstreams for the Citi-Banamex divestiture program, supporting the separation of Banamex and Citi into independent entities with separate infrastructure, governance, operations, systems, and processes.

Led the split of fiduciary and trust applications and defined operational models for both banks. Managed QA, data segregation, risks, issues, releases, critical success criteria, deliverables, and budget alignment with the Global Issuers PMO; applications were successfully segregated in December 2024 on schedule and within quality and budget objectives.

Served as B2B Product Owner for electronic invoicing processes with major retail chains, including Walmart and Soriana. Managed electronic order receipt, SAP processing, and electronic invoice delivery.

Led Scrum-based initiatives to upgrade the Carta Porte application for CFDI 4.0 compliance and develop an internal e-invoicing portal to replace a third-party service.

Managed SailPoint implementation in Mexico as part of Identity and Access Management and Privileged Access Management remediation initiatives for the INFOSEC team and CISO organization.

Oversaw security-finding remediation plans, IAM external audit remediation, and CyberArk implementation activities supporting FFIEC cybersecurity compliance assessments.

Led ServiceNow implementation and ITIL/ITSM service reengineering, including change, incident, problem, CMDB, and employee self-service portal capabilities. Delivered six Microsoft Azure infrastructure projects for business initiatives.

Managed global-audit security remediation programs covering Linux/Unix and database vulnerabilities, DLP maturity, CyberArk, third-party access, password controls, IAM, SSO, patching, infrastructure controls, and ISO 27000 maturity. Delivered 18 information-security remediation plans and projects.

Led end-to-end delivery of Oracle Managed Cloud Services for a strategic Mexican client with a portfolio including EBS, PeopleSoft, SOA, ASCP, Demantra, Hyperion, OBIEE, and Siebel. Served as the primary client contact for service stability, governance, and satisfaction.

Reduced incident-ticket volume by 85% over three years and led service separation, Exadata, Exalogic, Exalytics, high-availability, and OCI migration projects. Managed availability, capacity, changes, incidents, escalations, risks, service planning, reporting, and coordination with global teams.

Directed technology solution projects for Banamex and Banorte. Coordinated planning, implementation tasks, monitoring, risk management, and project status reporting.

Managed storage and web-layer solution implementation, Banamex web application migrations, Solaris virtualization, server maintenance planning, and new equipment installation and configuration.

Provided program management services for Sales and Marketing initiatives, coordinating third-party vendor projects and enhancements to sales applications. Reported project performance and team metrics to the Central PMO using scorecards and Microsoft Project plan analysis.

Managed enhancements to the Paradigm digital sales channel and coached functional IT managers in project management maturity. Also coordinated non-IT business initiatives including strategic planning, annual training, and sales-force incentive reengineering.

Managed the Administration Functional Group for the m@s project for ISSSTE's Sistema de Tiendas y Farmacias. Oversaw change management, human resources, sponsorship, and cross-functional coordination.

Managed risks, issues, decisions, and monthly deliverables according to public-bid requirements. Led the application rollout in Mexico City.

Implemented Ariba procurement ERP for ING Mexico shared services and introduced a source-code change-control procedure that reduced production incidents by 30%. Owned billing, premium collection, and group healthcare policy-management applications.

Led application enhancements, database replication, healthcare policy data migration for an M&A program, and performance remediation. Improved merged healthcare-data performance by 40% and reduced policy-document and member-ID issuance errors by 20%.

Customized third-party bond-issuance and reinsurance solutions using DBase IV and COBOL 85 on HP-3000. Developed interfaces and data structures to consolidate bond information from brokers and agents nationwide.

Led development of a full bond lifecycle application covering quotations, pricing, endorsements, cancellations, renewals, and claims. Delivered regulatory reporting, established Windows 3.11 workgroups, and updated reinsurance systems for Mexican currency regulatory changes.

Coordinated requirements, external development, and user testing for the SGU-RDI interface project, enabling service-order transfers between the AS/400 DPI TELCOFRIENDLY system and Redes Digitales Integradas systems.

Supported remote PC communications with VAX equipment through PATHWORKS software for the Private Circuit system.

Led the national payroll migration from RPG II to MCBA administrative packages on HP-3000 for five group companies and approximately 900 employees across Mexico City and Guadalajara. Coordinated user induction, provider and user activities, testing, parallel startup, and post-implementation support.

Managed HP-3000 installation and commissioning, branch sales-system deployment, user training, logistics-system analysis, accounting package evaluation, and billing-data conversion modules using Turbo Pascal.

Led billing system development for Casa Cuervo, including programming, coordination of external developers, testing, and branch installation. Developed reusable routines to improve development productivity using Turbo Pascal.

Contributed to customer-control, billing, inventory, and industrial systems for multiple clients using Turbo Pascal and HP BASIC on HP-9000 platforms.

Bachelor's degree in Ingeniería en Cibernética.