I am a customer-focused IT and telecommunications professional with experience in technical support, customer service, troubleshooting, and service delivery. I help customers and end users resolve technical issues clearly, efficiently, and professionally.
I have hands-on experience diagnosing hardware, software, application, system access, password, and network connectivity issues. I use structured troubleshooting approaches to identify root causes, provide practical fixes, and escalate complex cases through appropriate channels.
My background includes fibre optic installation, splicing, termination, testing, fault finding, and network maintenance. I have also coordinated field technicians, allocated tasks, and communicated technical progress to teams and stakeholders.
I value accurate documentation and consistently maintain records of customer interactions, troubleshooting activities, resolutions, and technical reports. I am comfortable working in structured, performance-driven environments while managing multiple customer requests.
I am continuing to develop my skills in Linux, networking, and cybersecurity through self-directed learning and hands-on exercises. I am interested in customer success, software support, onboarding, and helping customers get the most from their technical services.
Provide freelance technical support and troubleshooting for client and project requirements. Investigate IT and networking issues and develop practical solutions using a structured problem-solving approach.
Document technical work, follow up on issues, and continue building practical knowledge in Linux, networking, and cybersecurity through hands-on learning.
Coordinated fibre technicians across installation, maintenance, and troubleshooting activities. Assisted with task allocation and field activity organization to support effective service delivery.
Performed fibre installation, splicing, termination, testing, and fault finding. Helped identify connectivity faults, coordinate restoration actions, communicate progress to stakeholders, and maintain installation, quality, and safety standards.
Diagnosed and resolved user issues involving computer hardware, software, applications, network connectivity, password resets, system access, and software installations. Conducted troubleshooting to establish root causes and implement practical fixes.
Maintained accurate records of support interactions, troubleshooting actions, and resolutions. Escalated complex or unresolved issues through appropriate support channels while clearly communicating technical information to users.
Answered customer questions, investigated reported problems, and provided solutions or escalated cases when necessary. Recorded customer calls accurately and followed required service processes.
Managed multiple customer enquiries while maintaining attention to detail and service quality. Developed strong customer communication and problem-solving skills in a structured, performance-oriented environment.
Installed, terminated, spliced, and tested fibre optic cables and associated network equipment. Conducted site surveys to support cable routing and equipment placement.
Diagnosed fibre connectivity issues, assisted with fault resolution and network maintenance, and installed and configured customer connectivity equipment. Collaborated with technicians and engineers on installation and service jobs.
Bachelor of Science, Telecommunication and Information Technology
Bachelor of Science in Telecommunication and Information Technology.
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