Senior Product Designer

I lead end-to-end product design across discovery, research, growth, and design systems in collaboration with product, engineering, marketing, and data teams. I designed core student experiences including Class Preview, the Classroom, Your Journey, Class Community, Project Uploader, Inspiration Feed, and the Skillshare for Teams B2B checkout. The redesigned checkout improved the funnel, with January self-service revenue exceeding the combined revenue of September, October, and November in its first 20 days.

I lead the design-system revamp, including primitive, semantic, and component token layers, Figma Variables, Light and Dark themes, WCAG contrast validation, and component development. I also designed Skillshare's ChatGPT app, built the Prototype Hub using React and Cloudflare, created AI-native workflow tools and Claude skills, conducted usability studies, and mentored a Junior Product Designer.

I was allocated to Manipulaê, a SaaS product for compounding pharmacies. I redesigned core workflows used daily by laboratory operators, including order intake, batch tracking, and production handoff.

I translated complex operational and regulatory requirements into clear interfaces validated through usability testing. I also audited UX patterns and drove consistency improvements that made the platform easier for new operators to learn and reduced support demand.

I designed mission-critical internal software for ground operations at one of Brazil's largest airlines. I designed iSA TAT, a real-time monitoring product combining camera feeds, aircraft data, and ground-agent signals into a unified operational view.

I ran discovery and alignment workshops with stakeholders, ground agents, and engineering teams, converting field observations into product requirements. I also helped mature the internal design system by improving consistency, component reuse, and handoff quality.

I designed interfaces for multiple software products for a globally distributed engineering organization. My work included wireframes, high-fidelity user interfaces, interactive prototypes, and implementation documentation.

I collaborated with engineering teams to communicate design decisions clearly and support the delivery of consistent, usable product experiences.

I led UX improvements for complex logistics SaaS products at Latin America's largest enterprise software company. I collaborated with product managers, engineers, domain experts, and customers to improve workflows and product usability.

My work focused on making complex operational tasks more efficient, improving customer satisfaction, and delivering clear UX and UI solutions for enterprise users.

I designed end-to-end conversational experiences and AI-driven chatbots for finance and retail clients. I created conversational flows, fallback strategies, handoffs to human agents, and brand-specific tone-of-voice guidance.

I also designed Gegê, an internal HR chatbot that reduced HR escalations by 30 percent. My work balanced automation, usability, and clear support pathways for users.

I worked as a freelance reviewer for UX and UI design teaching materials. I reviewed and expanded an e-book used in one of Brazil's leading UX and UI design programs.

I added references and frameworks and provided structured feedback on content organization, clarity, and learner experience.

I redesigned the Toolkit platform with a focus on usability, brand consistency, and accessibility. I supported the creation of clearer and more effective digital experiences for internal users.

I applied UX and UI design practices to improve interface quality and align the product with user needs and accessibility standards.

I designed digital banking interfaces and contributed to the product's design system. My work included icons, illustrations, typography, and interface design for financial product experiences.

I also helped design a security method intended to better support lower-income users, combining banking usability requirements with accessible interaction patterns.

MBA focused on UX research, research operations, and design leadership.

Bachelor's degree in Social Communication with a specialization in Advertising.