I am a customer-focused professional with experience in customer support, hospitality, administration, and online English teaching. I communicate clearly with clients and strive to provide friendly, efficient, and high-quality service.
I have worked in remote environments since 2020, delivering online English lessons to children and adults. I create engaging sessions, provide personalized feedback, and help students improve their grammar, pronunciation, and conversational confidence.
My hospitality experience has strengthened my ability to manage guest relations, resolve inquiries and complaints, process check-ins and check-outs, and handle reservations and administrative tasks. I am comfortable working in fast-paced, international customer-facing environments.
I am proficient with remote collaboration and communication tools including Zoom, Google Meet, Slack, Microsoft Teams, and CRM systems. I also use Microsoft Office and have experience with the Opera Hotel System.
I am seeking a remote opportunity in customer support, customer success, virtual assistance, or online education where I can apply my communication, problem-solving, and client service skills.
Delivered interactive online English lessons for children and adults in a remote learning environment.
Improved students' grammar, pronunciation, and conversational fluency through personalized feedback and progress tracking. Used digital teaching tools and online platforms to conduct engaging lessons.
Taught English to international students of different ages and proficiency levels through online lessons.
Focused on building speaking confidence, grammar accuracy, and pronunciation while maintaining high student engagement through interactive teaching.
Managed guest check-ins and check-outs for a 384-room hotel using the Opera Hotel System.
Resolved guest inquiries and complaints, supported reservations, and completed administrative tasks and guest requests while maintaining high service standards.
Handled front desk operations, including phone calls, visitor logs, guest support, scheduling, and mail handling.
Performed administrative tasks and maintained professional communication with guests and hotel staff.
Assisted customers with product selection and purchases in a retail environment.
Managed transactions and maintained store displays while delivering helpful customer service.
Served beverages and cocktails in a busy international resort environment.
Provided friendly, efficient customer service to guests during seasonal hospitality operations.
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