I am a customer service representative with experience providing phone-based customer support, merchant technical support, and data entry. I currently work remotely for Mi Call Center (Crusecom), where I help customers and merchants resolve issues efficiently and professionally.
I bring strong communication, active listening, patience, and de-escalation skills to every interaction. I am comfortable handling a high volume of calls while remaining organized, detail-oriented, and focused on finding practical solutions.
My work includes troubleshooting, answering phone calls, typing, documenting information, managing data entry, and multitasking across customer needs. I also have working knowledge of Microsoft Works and enjoy learning new systems and tools.
In addition to my professional background, I have significant care-giving and household management experience. I managed finances, appointments, and daily care for family members, which strengthened my responsibility, empathy, time management, and problem-solving abilities.
I have also worked in restaurant and retail environments, giving me a broad customer-facing background. I am adaptable, dependable, and motivated to continue growing in customer service and technical support roles.
Provide customer service and technical support for merchants while working remotely. Handle inbound phone calls, answer questions, troubleshoot issues, document information, and complete data-entry tasks.
Use communication, active listening, patience, and de-escalation techniques to resolve customer concerns. Manage multiple tasks while maintaining organization, attention to detail, and a professional customer experience.
GED
Completed GED.
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