I am a mid-level technical support, helpdesk, and customer service professional with more than 20 years of experience across web hosting, system administration, retail, caregiving, logistics, and transportation.
I own and operate a web hosting business, where I provide technical support, helpdesk assistance, billing administration, server updates, security patching, Linux and cPanel administration, and customer service.
I enjoy troubleshooting technical issues, supporting customers remotely, solving problems, and working in environments where I can continue learning and advancing my technical skills.
My background also includes customer-facing retail operations, payment processing, sales support, social media management, order fulfillment, and front-desk and client-services responsibilities.
I am authorized to work in the United States and am seeking a part-time remote web chat customer service or technical support role of up to 28 hours per week.
Provide in-home caregiver services for clients, including personal hygiene, light housekeeping, transferring, and mobility support.
Support client comfort, safety, and daily living needs in a home-care setting.
Own and operate a web hosting company providing technical support, helpdesk services, billing administration, and web hosting management.
Maintain servers, apply security patches, administer Linux and cPanel environments, and support customers with hosting-related issues.
Performed customer service, cashiering, self-checkout assistance, gas station support, Beer Garden sales, ID verification, stocking, and payment processing.
Also worked as an overnight baker, preparing baked goods, restocking shelves, and checking product expiration dates.
Collected electronics recycling and IT assets from businesses, schools, and government offices. Loaded, sorted, processed, and prepared equipment for resale or recycling.
Performed IT asset tagging and scanning, computer and mobile-device testing, eBay listing and sales, shipping and receiving, and warehouse equipment operation.
Operated an IndyGo Omni Bus transporting disabled individuals safely to and from scheduled destinations.
Operated wheelchair lifts, followed DOT regulations, and maintained required commercial driving credentials.
Delivered Amazon packages to customers after scanning, loading, and organizing packages at the fulfillment warehouse.
Maintained accurate package scanning and delivery confirmation throughout assigned routes.
Accepted food delivery assignments, collected orders from restaurants, and delivered them to customers.
Provided reliable customer service and timely order completion.
Accepted delivery orders, picked up restaurant orders, and delivered them to customers.
Managed delivery routing and customer handoffs independently.
Provided care for individuals with intellectual disabilities and mental health needs, including dual-diagnosis and behavioral support.
Delivered total-care and supervised support through one-on-one and team-based care assignments.
Provided full-time childcare and household management for family.
Managed daily schedules, family responsibilities, and home operations.
Provided fill-in commercial driving coverage for companies requiring short-term driver support.
Completed assigned shifts and transportation work as needed.
Operated local shuttle routes and worked as a yard spotter for logistics operations.
Moved trailers between facilities and supported a 12-hour shuttle operation.
Drove armored vehicles and supported secure transportation of cash and coins between business locations.
Maintained security procedures while assisting the messenger with pickups and deliveries.
Operated as an independent contractor transporting loads from Indianapolis to Cincinnati and other destinations.
Managed assigned routes and per-load delivery responsibilities.
Operated a yard spotter truck to move empty and loaded trailers between dock doors and yard locations.
Performed trailer counts, backing operations, and related paperwork.
Completed time-sensitive local and LTL pickups and deliveries using straight trucks and day-cab semi-trucks.
Supported freight movement for BAX Global shipments requiring scheduled delivery for air transport.
Operated a manual tractor-trailer on a dedicated route between Indianapolis and Frankfort, Kentucky.
Performed vehicle inspections, drop-and-hook trailer operations, and assigned regional runs.
Transported commodities for customers including automotive, retail, food, and manufacturing organizations on over-the-road and dedicated routes.
Operated across multiple states while completing scheduled freight deliveries and dedicated lane assignments.
Managed a web hosting and web design business, including website maintenance, graphic design, sales of pre-made web scripts, and client hosting services.
Coordinated a global team of web programmers providing programming solutions across multiple languages. The business later continued as Ethernet Solutions.
Worked as a certified Epson PictureMate printer technician.
Provided printer-related technical service and support.
High School Diploma
Completed high school diploma.
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