I am a customer support and success professional with more than five years of experience supporting customers, students, leads, and internal teams for international agencies from Lagos, Nigeria.
I manage the full customer journey, including inquiry handling, enrollment, onboarding, platform access, daily check-ins, follow-up, and issue resolution. I am experienced in high-volume, multi-channel support across email, SMS, WhatsApp, CRM platforms, and live communication channels.
In my current call agent role, I handle approximately 130 inbound and outbound calls daily, reactivate past customers, qualify leads, and support sales conversion. I consistently generate qualified leads and maintain accurate lead tracking for follow-up.
I have improved support operations through CRM administration, segmentation, reporting, workflow improvements, email marketing, and team coaching. I enjoy reducing customer friction, balancing queues, resolving escalations, and ensuring no customer inquiry is missed.
I am seeking a remote customer support or customer success opportunity with a globally distributed team where I can contribute strong communication, operational coordination, lead qualification, and process-improvement skills.
Handle approximately 130 inbound and outbound calls each day to reactivate past customers and engage open leads for the sales team.
Generate 52–100 qualified leads monthly against agent targets, follow up with prospects, and track lead activity in CMS and Trevolution. Previously supported sales operations by preparing flight itineraries using Galileo GDS.
Managed student enrollment, onboarding, payment confirmation, platform access, daily check-ins, and retention support across multiple products. Provided rapid guidance that contributed to 40% retention and customer referrals.
Resolved high-volume customer issues through email, SMS, WhatsApp, GoHighLevel, and Kajabi, covering access, scheduling, onboarding, and payment concerns. Maintained 5–10 minute email response times and closed all daily issues by close of business.
Designed onboarding and promotional email campaigns that increased lead conversion by 18%. Also coached junior team members on CRM workflows, platform navigation, and support protocols while managing CRM segmentation, reporting, and follow-up coordination.
Coordinated communication among clients, leadership, and internal teams to support smooth day-to-day operations.
Managed onboarding administration, scheduling, and issue resolution across workflows, reducing scheduling conflicts by 15%. Supported CRM migration and workflow enhancements that improved communication and task-tracking efficiency by 20%.
Managed customer-facing brand operations and coordinated projects across internal teams, vendors, and service touchpoints.
Improved customer engagement by 35% and contributed to 22% revenue growth through structured marketing efforts. Negotiated vendor contracts that saved approximately ₦500,000 annually.
B.Sc., Geology
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