Senior Account Manager

• Responsible for ensuring timely, accurate collections of all aspects of rental income
• Appropriately billed tenant additional rental as needed
• Maintained accurate tenant ledger records, ensured proper notification of changes to other department personnel
• Professional, effective communication with tenant for timely payment compliance and follow-up
• Built strong working relationships of trust & respect with multiple internal and external customers

• Served as a mentor and coach for team members on positive and effective communication when working with both internal and external customers
• Coordinated the relocation of healthcare professionals on temporary assignments
• Problem solved with team members on challenging situations to come up with equitable solutions
• Assisted in the training/onboarding of new team members to the company through cohort presentations
• Planned and managed team goals and new information
• Adhered to strict budget guidelines, monitored expenses and helped implement cost saving measures
• Managed vendor relationships and costs to make sure they stayed within company guidelines