I am a sales development and customer success professional with more than five years of experience in inside sales, business development, account management, and customer support.
I work across B2B and B2C sales environments, supporting prospects and customers in the US, UK, European, and APAC markets. My experience includes high-volume prospecting, cold calling, lead qualification, demo booking, and consultative selling.
I am experienced in managing CRM pipelines, maintaining data hygiene, conducting structured follow-ups, and coordinating with marketing, product, finance, and operations teams to progress opportunities.
I have consistently delivered measurable results, including achieving up to 120% of sales targets, increasing account revenue by 20% through cross-selling and upselling, and reducing response times by 15% through workflow improvements.
I am comfortable engaging senior decision-makers including CXOs, VPs, and Directors. I use a customer-focused, value-based approach to handle objections, negotiate terms, build relationships, and close deals.
My core strengths are sales development, pipeline management, account growth, customer success, CRM reporting, and delivering effective outreach at scale.
Manage CRM hygiene and structured prospect follow-up using HubSpot and LinkedIn Sales Navigator, maintaining accurate pipeline visibility and opportunity tracking.
Coordinate outbound lead allocation and appointment setting with CXOs, VPs, and Directors. Conduct Voice AI product demonstrations, handle more than 120 calls and emails daily, and partner with Marketing, Product, and Finance teams to support sales execution and opportunity progression.
Generated sales pipeline by qualifying prospects, booking demonstrations, and conducting virtual sales meetings through Zoom and Google Meet. Closed deals with ticket sizes above $15,000 and negotiated contract terms with prospective clients.
Researched and mapped decision-makers across US and UK markets to tailor outreach to buyer needs and sales-cycle requirements. Managed more than 120 daily calls and emails while maintaining CRM records and structured follow-up workflows in HubSpot and LinkedIn Sales Navigator.
Managed more than 100 student-housing requests across the UK, Ireland, and Europe, supporting customers throughout their sales and service journeys. Handled over 120 inbound and outbound calls per day to qualify enquiries and convert leads.
Achieved up to 120% of sales targets through consultative selling and consistent follow-up. Increased account revenue by 20% through cross-selling and upselling, while improving lead routing and response workflows to reduce response times by 15%.
Increased B2C SaaS enrollments by 20% through targeted outreach and consultative sales conversations. Addressed prospect objections with value-based communication to support conversion.
Partnered with Marketing to align outreach with campaigns and improve lead quality. Tracked lead progression through CRM analytics and reporting, identifying process bottlenecks and opportunities for improvement.
Bachelor of Science, Biology
Bachelor of Science degree in Biology.
Intermediate, Biology
Completed Intermediate education in the Biology stream.
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