I am a customer service, sales, and operations professional with experience in after-sales support, logistics, process improvement, and customer experience. I focus on resolving issues effectively, strengthening client relationships, and improving service outcomes.
I have managed service portfolios, developed procedures, and implemented performance indicators to support continuous improvement and customer satisfaction. My background includes corporate banking, international sales, supply chain coordination, purchasing, and foreign trade.
I bring consultative sales, negotiation, conflict resolution, and service recovery skills. I am experienced in identifying customer needs, recommending solutions, and supporting clients throughout the sales and after-sales lifecycle.
I also have experience in online education, content development, student advising, and business consulting. I have taught and developed learning content in areas including sales, customer service, administration, marketing, English, and international trade.
I am fluent in English at the C1 level and have worked with Microsip and Salesforce. I hold a master's degree in Education with an online learning focus and a bachelor's degree in International Trade.
I lead direct customer service for a portfolio of more than 50 clients, supporting strong service delivery and customer satisfaction.
I develop and improve customer service procedures and implement indicators that support continuous improvement.
I develop content for online diploma programs and courses focused on sales and customer service.
My work supports accessible online learning experiences and practical professional development.
I managed after-sales service for corporate clients, including issue resolution, indirect sales, negotiations, and conflict resolution.
I delivered high-quality service results and achieved a national third-tier ranking.
I conducted credit analysis and identified business customer needs to recommend appropriate solutions.
I also sold services to business clients through a consultative approach.
I prospected and closed international sales opportunities across Mexico, Central America, and South America.
I conducted market research, negotiated with suppliers, and coordinated logistics, transportation, and customs clearance.
I planned routes and shipments and coordinated carriers, orders, fulfillment, and customer service for distributors and retailers.
I tracked order, sales, and fulfillment data to support operational performance.
I managed international purchasing and production planning activities, including MRP coordination.
I negotiated with suppliers and coordinated import and export shipments.
I have provided online teaching and student advising services for educational institutions. I taught English, administration, marketing, and international trade.
I also supported 15 artisan businesses with commercial strategy, differentiation, and sales consulting.
Master of Arts, Education, Online Learning Focus
Master's degree in Education with a focus on online learning.
Bachelor of Arts, International Trade
Bachelor's degree in International Trade. Received academic excellence scholarships and honors during undergraduate studies.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
