I am a Healthcare Customer Support Specialist with more than two years of remote experience supporting patients and health plan members. I handle healthcare inquiries with empathy, accuracy, and a strong commitment to HIPAA-compliant information handling.
I have experience with appointment scheduling, insurance verification, EOB and claims inquiries, prescription refill requests, and prior authorization follow-ups. I document interactions accurately in CRM and EHR systems while coordinating effectively with internal teams.
I also support medical transportation operations by booking, rescheduling, and confirming rides for members. I work closely with transportation providers and internal stakeholders to resolve booking issues efficiently.
In addition to healthcare support, I have outbound calling and appointment-setting experience. I qualify leads, follow structured call frameworks, handle objections professionally, and capture complete customer details for follow-up.
I am comfortable working independently in a remote environment and using CRM, productivity, communication, and workflow automation tools. I bring a reliable, organized, and customer-focused approach to every interaction.
