Accounts Receivable and Cash Collections Specialist

I process customer payments in NetSuite, including ACH, wire transfer, check, and bulk credit-card CSV entries. I review import results, investigate errors, and complete manual payment applications as needed.

I manage collection follow-ups for 30 key customer accounts and maintain weekly trackers for more than 80 accounts. I consolidate AR aging data in Excel using VLOOKUP and PivotTables, secure promises to pay totaling $300,000 to $450,000 in expected weekly receipts, and prepare Statements of Account and month-end reports.

I investigate account discrepancies, review invoices and payment records, coordinate resolutions with internal teams, and review customer credit-term applications. I also triage more than 50 customer emails daily and maintain an AR past-due rate of 10–15%, below the company benchmark.

I managed collection follow-ups for more than 50 customer accounts through outbound calls and email communications. I negotiated payment dates and secured promises to pay to support timely cash collection.

I responded to inbound inquiries about account balances, payments, and accounts receivable concerns. I reviewed invoices, payment records, and Statements of Account to investigate cash application discrepancies and disputed items.

I coordinated with the Cash Application Team to ensure accurate payment application and maintained shared collection trackers with account updates, committed payment amounts, promises to pay, and collection notes.

I encoded more than 100 daily sales transactions per branch across 30 branches using Samooha ERP, supporting accurate daily accounting operations.

I prepared monthly sales reconciliation reports using ERP data and Excel functions including PivotTables, VLOOKUP, and SUM formulas. I independently investigated sales discrepancies and variances across branches to support accurate sales records.

Major in Accounting.