Senior Quality Engineer

Led multi-platform end-to-end testing for thick-client applications, including WFO, HL7, and plugins, as well as web applications including RM and PSS. Traced issues across integrated components and led regression, feature, smoke, exploratory, and integration testing while reporting critical defects.

Conducted user acceptance testing, customer presentations, and workshops for existing and prospective customers. Partnered with customer service to distinguish technical from application-related issues, provided workflow improvement consultancy, and delivered clinical training and onsite application education.

Performed API testing with Postman, mobile testing, and cross-browser testing to validate application functionality and compatibility across browsers and devices. Used SQL for test-data querying and validation, and reviewed system design and architecture documentation to develop test cases and manage test plans.

Collaborated with product managers, developers, and cross-functional teams on risk assessments, impact analysis, story pointing, and backlog grooming. Supported release management, defect triage, regression testing, and test reviews in Agile and Scrum teams while ensuring HIPAA compliance and maintainable test assets.

Developed and optimized reusable automated test scripts, increasing automation test execution efficiency by 30%. Validated automated test cases and managed pre-release testing activities to ensure quality standards were met before deployment.

Integrated automated performance and security testing into Jenkins CI/CD pipelines, enabling earlier detection of critical issues and improving software stability. Performed root-cause analysis and debugging with developers to investigate and resolve complex defects.

Performed detailed manual and exploratory testing of software products, with a focus on user interface elements, functionality, and complex business logic.

Validated test scripts and managed defect tracking in HP QC/ALM. Collaborated with the development team to resolve identified issues and improve software functionality.

Relevant coursework included Mobile Application Development, Web Design, and Software Quality Assurance.

Relevant coursework included Software Engineering, Object-Oriented Modelling, and Security in Computing.