Customer Service Professional

Provided multi-channel customer support through email, live chat, and social media, responding professionally to customer inquiries and concerns.

Assisted with account-related concerns, product information, service requests, and order inquiries while providing accurate information and appropriate solutions.

Coordinated customer follow-ups, appointment schedules, and service updates. Maintained customer records, documented interactions, monitored pending concerns, and worked with relevant departments to resolve issues.

Handled high-volume customer inquiries in a fast-paced environment, delivering clear, professional, and empathetic assistance.

Addressed billing, account, and service-related concerns by identifying suitable solutions and supporting customer satisfaction.

Maintained accurate customer information, CRM records, case notes, and follow-up documentation. Monitored unresolved concerns, managed escalations, and documented resolutions for timely issue handling.

Relevant coursework included graphic design and basic video editing. Developed skills in creating product visuals, promotional graphics, marketing content, and brand-consistent materials with attention to detail.