I am an International Customer Support Specialist and Subject Matter Expert with four years of experience delivering customer service in international environments at Teleperformance.
I currently support Wise customers by resolving complex enquiries related to money transfers, cards, accounts, payments, and funds. I provide accurate, professional support across live chat, email, and phone channels.
As a Subject Matter Expert, I guide customer service agents and new team members on processes, policies, internal systems, and best practices. I help colleagues navigate complex cases while maintaining strong operational and product knowledge.
My experience also includes supporting Pandora customers with orders, returns, refunds, and missing items, as well as Vélib’ users with rentals, subscriptions, payments, damaged bikes, and station-return issues.
I have strong communication, problem-solving, conflict-resolution, case-management, and time-management skills. I am fluent in English and am seeking an international remote customer support opportunity where I can contribute reliable, customer-focused service.
I support international Wise customers through accurate and professional customer service, resolving complex enquiries and challenging cases.
I provide operational guidance to fellow customer service agents, helping them understand procedures, policies, best practices, and internal systems. I maintain strong product and process knowledge while focusing on clear communication and customer satisfaction.
I provided customer service for Pandora customers, assisting with order-related enquiries, incorrect or missing items, returns, and refund requests.
I resolved customer issues while delivering clear, professional support and maintaining a positive customer experience.
I delivered customer service for the Vélib’ bike-sharing service in Paris. I handled issues involving bike rentals, payments, subscriptions, damaged bicycles, and station-return problems.
I provided clear instructions and support to help customers resolve account and service issues effectively.
I provide support for Wise customers through live chat, email, and phone. I handle enquiries related to international transfers, Wise cards, account creation and management, payments, and sending, receiving, and holding funds.
I progressed to a Subject Matter Expert role, supporting new team members and colleagues with complex issues, internal tools, and knowledge-base usage. I stay current on policy changes, product updates, and currency-related developments to provide reliable support.
Moroccan Baccalaureate, Economics
Completed a Moroccan Baccalaureate in Economics.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
