Assistant branch manager

- Managed the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.
- Managed overall operations by using initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.
- Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance.
- Manage fleet for rentals.
- Managed branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection.
- Achieved top half of overall sales and customer service score in the region for 10+ months.

- Work in call center front line, providing the best-in-class quality customer service on every call.
- Data-Entry
- Assisted with management with a variety of assignments and can act as a team point of contact when an Associate Manager is absent.
- Oversaw performance evaluations and provide constructive feedback to representatives daily.
- Foster an environment of continuous development and professional growth.
- Assist with educating trainees on skills such as computer applications, phone systems, policies and procedures, and product assembly.

- Provide prompt and courteous customer service.
- Handle various types of store transactions for Circle K’s products and services.
- Trained new hires on store procedures and policies.
- Maintain a clean and pleasant store environment.
- Strategically resolved customer complaints.
- Acknowledge by upper management for great customer service and effectively becoming an asset to the store.

- Accomplished the training of 50+ employees.
- Demonstrated strong teamwork by learning all roles within the restaurant to meet the need of the customer.
- Awarded employee of the month 2 months in a row for efficient work and perfect attendance.
- Coordinated employees on which positions to cover during the shift to accomplished get customers in and out in a timely manner.
- Maintain sanitation, health, and safety standards in work areas.
- Oversaw the employee recognition program.