Reliable, service-focused customer service professional with excellent customer care and documenting skills gained through 13 years of experience as a customer service provider. Compassionate and technically skilled in attending to customers in diverse business settings.
Answering a high volume of inbound calls from existing Medicare/ Medicaid clients.
Resolving Member issues with quick and efficient service
Responding to customers' inquiries
Creating and managing customer relationships
Maintaining confidentiality of records
Administered Health plan benefits to prospective clients, offering health life, dental vision, and disability insurance.
Performed outbound calls to gain prospective clients
Personal Book of Business $50,000
Licensed in Several States
Created and maintained work schedule via app-provided healthcare facilities.
Takes vital signs and records this information on a medical chart
Communicates a patient’s needs to nurses and doctors as appropriate
Aids people in the use of any medical devices and equipment required for their specific condition
Updates relief workers on any unusual situations that must be addressed during their shift.
Takes vital signs and records this information on a medical chart
Assists with the collection of lab specimens
Assisted Nurses With providing Care to COVID-19 patients
Communicates a patient’s needs to nurses and doctors as appropriate
General
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