About Me
High achieving professional with 10 years of experience in the Sales and Customer Support industry. Looking for a supervisor position role within a company where my background of problem solving and team building will contribute to a positive work environment that is results focused.
Skills
SalesforceCustomer ServiceAccount ManagementCustomer SuccessLeadershipRelationship ManagementTeam LeadershipTechnical SupportCustomer SupportTeam ManagementMentoringData EntrySales ManagementTeamworkTeam BuildingCustomer RetentionSales TrainingCustomer CarePhone SupportManagementActive ListeningFast Learner
Experience
•Retail Store Manager in charge hiring, training and scheduling of representatives.
•Maintain weekly inventory to ensure consistent standard is met.
•Worked directly with customers to open new accounts and upgrade devices
•Boosted sales by focusing on customer needs and building profit.
•worked directly with customers to to customize a personalized experience to address both questions and concerns .
•Handled escalation calls with the goal to problem solve and retain customers
•Train new employees to comply with company objectives and meet monthly metrics
•Main manager in charge hiring, training and scheduling of representatives.
•Maintain weekly inventory to ensure consistent standard is met.
•Worked directly with customers to open new accounts and upgrade devices
•Boosted sales by focusing on customer needs and building profit.
Education
Diploma
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