Administrative Assistant

Responsible for pre screening healthcare professionals and sending out credentialing applications. Work in synergy with teammates handling all email correspondences from the main email inbox. Use a multi-line phone system to assist with call volume for physician/practitioner support with the online application. Handle large file volume under strict time frames with great deal of communication to adhere to required time frames.

Analyzed and organized all expenses, along with renewing all three business licenses for this company. Used multitasking and prioritizing skills to create detailed expense / payout reports for each event, including payroll for all talent. With quick learning, became familiar with Quickbooks online. On the personal assistant side, the house was always kept neat and ready for clients or business guests. Assisted with pet care for four cats, backyard birdlife, and indoor plant life, including but not limited to, brushing, feeding, and cleaning after cats, cleaning and refilling all three bird feeders, making hummingbird food, and scheduled watering and repotting indoor plants. Took apart and reorganized the entire wardrobe room so that all items were labeled and put away much more eciently for easy event preparation and packing.

Strong and clear customer service skills both in person and while answering calls on a multi-line phone system. Helped patients with scheduling appointments, and answered questions regarding treatments, and various payment plans. Also assisted with calling on insurance benefits for new and existing patients. Maintained superior organizational skills while handling billing and filing of patient records. Managed schedules for 2 physical therapists and 3 physical therapist assistants ensuring that each of them was on time for their patients.

Strong and clear customer service skills both in person and while answering calls on a multi-line phone system. Helped patients with scheduling appointments, answered questions regarding treatments and various payment plans. Assisted patients with modalities such as cryotherapy, spinal decompression, and compression therapy. Maintained superior organizational skills while handling billing and filing of patient records. Managed schedules for 2 doctors and 6 massage therapists, making sure they were on time to each patient.

Took incoming service calls on a switchboard system managing client concerns, complaints and decision making when needing to occasionally connect calls to drivers. Made appointments for new and returning clients, ensuring all paperwork and billing info were up to date. Maintained clients’ files, records, bills and receipts. Handled cash register while processing payments and managed the reconciling process at close of business each day. The most important tools I learned from this position were customer service, working under pressure, and cash handling processes.

During Covid-19 shut down, I took a break from classes, but plan to return for Spring semester (2024)