Reservations Lead Agent - Administrative Support

• Completed daily data entry and paperwork, filled paperwork, answered phones, and coordinated reservations.
• Assisted in sales, marketing, and social media marketing.

• Ensured customers’ pets received the accurate service and care: provided excellent customer service by arranging appointments, answering service questions, answered and made calls.
• Opened and closed cash register, handled and counted money
• Assisted 1 new employee understand their job; trained them on procedures and customer service

•Ensured customers’ pets received proper care: Provided excellent customer service by answering product questions, ordering inventory, and completing online orders; directed customers to suitable products for their pet
• Opened and closed cash register; handled and counted money
• Assisted 4 new employees in understanding their job: Trained them on procedures, cash register, and customer service

• Completed eyeglass orders, liaising between direct sales and delivery:
o Reviewed order (color, blue light, frame), selected necessary items
o Sent lenses through machines/cleaning, assembled lenses and frames, inspected packages, shipped orders
• Maintained office supplies; assisted with inventory
• Coordinated international and domestic travel: flight/hotel / car rental reservations; generated itineraries

Dean’s List Fall 2020, Spring 2021, Fall 2021
Recipient: Trustee Scholarship
Member: Kappa Kappa Gamma Sorority, Mexican-American Student Association,
Women in Business Organization
Study Abroad, John Felice Rome Center, Rome, Italy Member, National Honor Society