Refined Client Focused Professional

Manage a portfolio of clients by providing exceptional customer service and guidance throughout the buying and selling process.
Conduct client interviews to determine needs and expectations, coordinate property appointments, advise on market activities, and prepare homes and signage for open house events.
Develop and implement marketing strategies to attract potential clients and increase sales.
Analyze market trends and provide clients with accurate and up-to-date information to make informed decisions.

Entered and verified data in a timely and accurate manner to support the sales team.
Maintained monthly order entry accuracy of 99% or higher by entering customer orders and correcting errors, while answering questions and ensuring timely delivery of medical equipment.
Responded to customer inquiries and resolved issues to ensure customer satisfaction.
Coordinated with other departments to ensure timely and efficient order processing.

Analyzed loan applications and supporting documentation to determine loan eligibility and compliance with policies and regulations.
Analyzed borrower requests and managed pipeline to resolve complaints and disputes, while maintaining knowledge of credit policies and legal issues; corresponded with customers, title companies, and attorneys via inbound and outbound calling to provide mortgage servicing support.
Managed a portfolio of high-value mortgage loans and provided exceptional customer service to borrowers.
Collaborated with underwriters and processors to ensure loan documents were complete and accurate.

General Studies