Data Analyst Linxup
• Perform full cycle Accounts Payable process including match, batch, and code invoices.
• Collaborated closely with other engineers to integrate databases with other applications.
• Create reports that measure the success of the Support team and how to affect the metrics.
• Gather, update, and maintain support documentation by creating knowledgebase articles per month for our working knowledgebase site.
• Identified gaps in the research agenda and contributes to filling them.
• Monitors and assesses data for accuracy and integrity.
• Provided training to colleagues as needed.
• Provided data analysis, including identifying and recognizing trends across multiple offices for national client operations.
• Research project data, procedures, and history for a thorough understanding of project direction.
• Responds to telephone and written inquiries from clients, providers, and in-house departments.
• Applied research and evaluation findings in making recommendations for process improvements, informing revisions to the accreditation Standards & Measures, identifying potential added resources and products.
• Responsible for design, development, and implementation of database applications and solutions for managing operational systems, data repositories, and reporting and analytical applications. This includes but is not limited to ETL, stored procedures, views, and functions.
• Develop, maintain, and distribute routine and custom reports to ensure compliance.
• Participates in testing and troubleshooting of the HRIS system.
• Analyzes processes and made recommendations for improvements via technology or workflows.
• Serve as the Subject Matter Expert (SME) in federal human capital data management for other program resources, providing analytical consultative services and expertise.
• Translate functional requirements to technical development teams to support the creation of reports, dashboards, and data visualizations that enhance the customer experience, enable improved analysis capabilities, and reduce manual report requests.
• Analyze data request trends to anticipate agency needs and proactively suggest improvements and enhancements to reporting capabilities.
• Develop materials to guide data literacy and improve analytic reports and dashboard usage, which may include training HR consumers in the effective use of reporting tools, ensuring their proficiency in utilizing various reporting tools.
• Track and provide feedback on surveyor performance to the Director of Survey Operations, QA Supervisor, and/or Training Coordinator. May be required to assist with developing surveyor tools, such as checklist and investigative tools, or provide surveyor training.
• Independently plan, coordinate, and conduct audits and/or investigations of businesses or refund claimants.
• Analyzing data, correcting reporting errors and discrepancies while meeting critical deadlines.