I am a bilingual healthcare support professional with experience in medical billing, insurance claims, patient account support, and high-volume customer service. I communicate professionally in both English and Spanish and prioritize accuracy, empathy, and clear documentation.
I have investigated denied insurance claims by reviewing medical records and supporting documentation. I am experienced in preparing claim appeals, resolving payment disputes, reconciling account information, and coordinating communication among patients, providers, and insurance payers.
I have supported telehealth appointment scheduling through outbound calling, managed complex provider calendars, and applied objection-handling techniques to improve appointment conversion. I am comfortable working in fast-paced environments while maintaining accurate records and service quality.
My customer service background includes resolving credit-report discrepancies, troubleshooting account concerns, documenting customer interactions in CRM systems, and meeting quality and response-time expectations. I am skilled at explaining complex information in a clear and compassionate way.
I also bring experience in retail fulfillment, order preparation, workplace safety, and training new employees. I am seeking opportunities where I can apply my healthcare billing knowledge, bilingual communication skills, and commitment to reliable customer and patient support.
I locate, prepare, and package merchandise for customer pickup orders while maintaining accuracy and service standards.
I maintain an average of 100 picks per hour and train new employees on order-picking procedures and workplace safety guidelines.
I scheduled wellness and quality appointments for telehealth services through outbound calls. I managed complex calendars and coordinated appointments for multiple providers across locations.
I handled high-volume calls, maintained accurate information, applied objection-handling and closing techniques, and collaborated with colleagues to share effective scheduling practices.
I located, prepared, and packaged merchandise accurately for customer pickup orders. I consistently achieved an average of 100 picks per hour while meeting accuracy standards.
I trained new employees on order-picking procedures and workplace safety requirements in a fast-paced retail environment.
I investigated denied insurance claims by reviewing medical records and supporting documentation. I prepared claim appeals and supported the resolution of payment disputes between providers and payers.
I analyzed delinquent accounts receivable balances, entered patient information accurately, and served as a liaison among patients, insurance companies, and healthcare providers.
I resolved credit-report discrepancies and updated customer accounts using CRM software. I provided troubleshooting assistance and explained credit information to customers in English and Spanish.
I managed high-volume calls while meeting quality and response-time standards. I documented inquiries, complaints, and resolutions accurately and maintained product knowledge to provide effective account support.
College, Medical Billing & Coding
Completed coursework in Medical Billing & Coding.
High School Diploma
High school diploma.
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