As a recent graduate in Public Relations from the University of Cincinnati, I am eager to embark on my career journey in the digital media field. I am motivated, well-versed in social media strategies, and ready to bring my fresh perspective to your team. Let's connect and discuss how I can add value to your organization.
As a customer service professional in the serving industry, I thrive on interacting with diverse individuals on a daily basis. This role has helped me hone my communication skills and better understand each person's unique needs. Additionally, I manage my restaurant's social media presence, using my photography skills to create compelling content and implement marketing strategies to engage with guests outside the restaurant. I value the opportunity to connect with people both in-person and online and am constantly seeking new ways to enhance their experience.
I want to continue working on a path that allows me to be exposed to different groups of people daily and explore my strengths in communication, marketing, and PR.
• Provides exceptional customer service, ensuring guests' satisfaction, and fostering a welcoming atmosphere.
• Manage cash and credit transactions while handling social media campaigns.
• Train and schedule bartenders, create drink menus, and promote featured cocktails.
• Organize and supervise shifts to uphold guest satisfaction and uphold company standards.
• Perform administrative tasks (inventory, scheduling, labor cost, budgets, interviewing
process).
Oversaw social media pages for multiple locations, implementing new marketing techniques and increasing customer engagement.
• Conducted reviews and enhanced customer loyalty through effective communication.
• Worked on social media and audience engagement.
• Proofread and wrote news articles, leading to multiple publications.
• Created engaging and shareable content, including graphics, videos, and written posts, to enhance brand visibility and attract target audience.
● Answered incoming calls to the restaurant regarding questions,
and/or deliveries.
● Collaborated in a team environment providing customer service
which includes; taking orders, seating guests, bringing food to
the table, collecting payment and cleaning up.
Resolved customer concerns and worked towards a resolution
while providing great customer service.
● Trained new team members that joined the Flyers team.
● Supported and managed advertising the featured products
along with other special discounts and popular items.
Bachelors in Arts and Sciences
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