Customer Service Support

Organize, coordinate and execute employee engagement events and activities.
• Coordinate the onboarding process for new employees, including processing paperwork, and
coordinating training sessions.
• Meet with new hires for HR orientations.
• Accurately maintain and update team member information and files in our HRIS.
• Special projects as assigned by the Director of HR.
• Support recruitment for selected teams including posting job ads, phone screening & reference
checks.
• Assist with the development and implementation of HR policies and procedures.
• Respond to employee inquiries regarding HR policies and procedures.
• Assist with the performance evaluation process by scheduling evaluations and ensuring that all
necessary documentation is completed and filed.
• Maintain positive and professional relationships both internally and externally.

• Assisted the Managing Partner, as well as the Business Partner, the Director of Human Resources, and three associates in various administrative and legal matters.
• Prepared applications, statements of claim and defenses, and additional necessary documents.
• Coordinated interactions with court personnel, opposing counsel's staff, and relevant parties
involved in client cases.
• Managed scheduling for meetings, appointments, and contact lists, ensuring efficient
communication and organization.
• Provided financial assistance, including the preparation of accurate expense reports.
• Utilized computer software to file, update, prepare, and maintain legal documentation related
to court proceedings.
• Recorded daily time entries for three attorneys using Lighthouse software.
• Transcribed lawyer dictations as required.

• Provided valuable support to two lawyers in the areas of corporate commercial law and wills/estates law.
• Prepared and drafted a variety of legal documents and correspondence, ensuring accuracy and adherence to legal requirements.
• Proficiently drafted corporate documents, including but not limited to share transfers, changes in directors and officers, annual resolutions, and amendments and amalgamations.
• Managed docket entries and prepared client accounts, ensuring timely and accurate billing.
• Implemented and maintained an efficient day-to-day file system, optimizing accessibility and organization of legal documents.
• Assisted with general practice management, contributing to the smooth operation of the law firm.
• Managed calendar appointments, ensuring timely reminders and efficient scheduling for attorneys.

• Demonstrated exceptional client service by greeting and effectively liaising with clients, ensuring a positive and welcoming experience.
• Proficiently prepared and proofread various legal documents, utilizing precedents to maintain accuracy and consistency.
• Organized and managed e-filing procedures, streamlining document retrieval and storage for increased efficiency.
• Actively participated in court proceedings, providing valuable support during hearings and trials.
• Assisted in the preparation of comprehensive pre-trial briefs, contributing to well-prepared and successful case presentations.
• Collaborated with legal teams to engage in hearing and trial preparation, ensuring all necessary resources were readily available.
• Efficiently managed docketing and billing tasks, accurately recording billable hours and expenses for clients.
• Effectively routed incoming calls and emails, promptly directing inquiries to the appropriate contacts.
• Maintained organized legal files, handling opening, closing, and ongoing management of documents with attention to detail.
• Skillfully handled photocopying and preparation of large documents, meeting tight deadlines and maintaining document integrity.
• Coordinated with court staff, opposing counsel, and other relevant parties to facilitate seamless management of client matters.
• Drafted applications, statements of claim and defences, and other legal documents as required, showcasing strong legal writing skills.
• Ensured transparent and accurate client billing, preparing billing statements in a timely manner.

• Efficiently operated the cash register and processed transactions for customers, ensuring accurate handling of payments and change.
• Provided exceptional customer service by greeting customers, answering product inquiries, and assisting with their purchases.
• Successfully upsold and promoted Victoria's Secret products, leading to an increase in average transaction values.
• Handled cash and credit card transactions with precision, maintaining a balanced cash drawer at the end of each shift.
• Received multiple commendations from customers for friendly and attentive service.
• Maintained the store's appearance by restocking merchandise, organizing displays, and ensuring shelves were well-stocked and visually appealing.

Human Rights and Equity Studies

Paralegal