Program Support Specialist

• Lead operations for monitoring and managing daily transactions of the supplemental labor program while coordinating with a program team of 12, including: requisition/submittal process, candidate placement, troubleshooting, problem solving, and other activities required to administer the Vendor Management System (VMS), known internally as SLIM.
• Orchestrate the daily transactions of the Statement of Work (SOW) program, including troubleshooting, issues resolution, and technical problem-solving required to administer the SLIM, an automated web-based VMS operated by SAP Fieldglass™.
• Deliver superb operational and program support for SLMO Operations Team Lead, SLMO manager, Senior Policy Analyst and co-located Contracting Officer, translating business requirements into technical solutions to optimize systems performance and functionality.
• Liaise as the primary POC for 24 BPA managers, guiding them through the position description (API), job posting, interview, candidate shortlisting, and candidate selection process; communicate with SLMO’s COR / CO and Compliance as needed.
• Collaborate with interdisciplinary teams to provide program support associated with special projects, including: participation in Kaizen events, Supplier 101 Training, cross-organizational outreach/training, participation in supplier calls and special events, and promotion of program improvement implementations.
• Create strategic recommendations and process solutions to increase the efficiency and effectiveness of SLMO operations, leveraging industry knowledge and best practices while also integrating proven and cutting-edge technology solutions.
• Implement process tools promoting effective coordination of the records, process maps, and operating procedures that are shared or exchanged between interdisciplinary work teams and functions.
• Head processes for obtaining, requesting, and managing appropriate documentation as required for procurement files; while also optimizing file management systems to ensure total accuracy and compliance with regulations such as the Information Governance & Lifecycle Management (IGLM) policies and procedures.
• Streamline communication channels with internal organizational clients and external suppliers while maintaining confidentiality of the supplemental labor procurement process; produce periodic program status reports as requested, including key data analysis and visualizations to guide decision making.
• Evaluate supplier performance and provide related feedback to suppliers and program leadership.
• Govern the complete process of on-boarding, assignment delegation, off-boarding, and transition of contract personnel to new assignments, demonstrating superb resource analysis and allocation.

• Championed daily coordination and monitoring of contractor and service technician transactions, utilizing vendor management systems to provide timely updates, ensure accuracy, and communicate with internal and external stakeholders.
• Produced key spreadsheets and updated databases via SharePoint to track, analyze, and report on performance and service data.
• Optimized invoicing to external and internal customers by applying accounting principles.
• Interfaced with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Verified that all activities complied with OSHA certifications and contracted guidelines, while also scheduling vendor and sub-contractor travel and activity.
• Reviewed documentation procedures to identify opportunities for improvement, guaranteeing consistent application of policies and procedures.

• Trained, coached, and mentored 12 branch employees on changing regulations, policies, and procedures to guide productive and efficient branch operations.
• Executed the complete lifecycle of interviewing, hiring, on-boarding, and training new personnel; while also collecting on-boarding documentation and conducting internal audits to ensure accuracy and completion.
• Streamlined systems for tracking and managing vendors to ensure vendor compliance with banking regulations.
• Pioneered business development, integrating innovative strategies to expand sales activity and increase consumer engagement.
• Achieved superior customer service satisfaction scores for 9 consecutive quarters, cultivating consistently friendly and professional experiences for all customers.
• Ensured confidentiality of bank records and client information, complying with regulatory requirements including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Facilitated monthly district meetings, scheduled travel for bank personnel, and produced weekly, monthly, and quarterly financial report updates to district leadership.

Associate's in Science, General Education

Bachelor's of Science, Business Management with a focus in Accounting