Senior Account Manager/Event Coordinator

-Manage multiple accounts; develop positive working relationships with all customer touch points
-Drive client retention, renewals, upsells and client satisfaction
-Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including delivery set-up, dietary restrictions, budget optimization, troubleshooting and QA
-Implement effective strategic plans, increasing market share and building and maintaining key vendor relationships

-Generate new business through targeted marketing strategies and client referrals
-Develop positive relationships with clients by staying up-to-date on individual needs, market trends and contract negotiations to carefully answer questions
-Negotiate price and contract on behalf of clients to ensure best possible outcome
-Showed homes, retail storefronts and office buildings that best met client’s geographical and financial needs

-Built trusting client relationships by creating a foundation of integrity, transparency, and authenticity
-Developed product roadmap by working cross-functionally with teams to achieve production efficiency
-Orchestrated weekly client meetings to foster open communication and ensure ongoing success on both an internal and external level
-Created holistic collaboration with internal teams for optimal product success across multi-leveled campaigns

-Optimized campaign performance by analyzing reporting metrics, strategy collaboration, and providing customized recommendations per client’s needs; average sales goals exceeded by 25%
-Executed brand’s voice by creating brand awareness, engagement, and community across multiple social channels
-Developed omni-channel campaigns from start to finish to ensure seamless follow throughs

-Managed 65+ client accounts by maintaining expectations, budget allocation, and daily planning goals
-Solely generated 1,000,000 dollars in company sales by 2020 and exceeded revenue goals by 100% by creating trusting relationships and personalized recommendations for clients
-Developed department structure by creating a more cohesive flow of company assets in our CRM software
-Responsible for production team for over 50+ events to ensure events were executed flawlessly