Account Manager

Monitored and evaluated customer feedback to identify areas of improvement and develop strategies to address customer needs
Built and maintained relationships with clients to ensure satisfaction with services and products
Hired, trained, and managed a team of front desk sales representatives on effective sales techniques
Utilized sales techniques and strategies to build customer relationships and close sales
Created and maintained social media campaigns corresponding to in-studio specials and events

Sourced and managed vendors to ensure the wedding day ran smoothly and that all details were executed perfectly
Negotiated contracts with vendors to secure the best rates and services for the wedding
Developed an innovative budgeting system that allowed the couple to stick to their budget without compromising on quality
Developed a timeline that identified tasks and deadlines to ensure that all tasks were completed on time and within budget
Created a detailed timeline for the wedding day that allowed for a smooth transition from one event to the next

Analyzed marketing data to identify trends and develop insights that informed future marketing decisions
Developed marketing campaigns to increase brand awareness and customer acquisition
Collaborated with marketing and sales teams to improve content marketing and cross-promotional initiatives
Developed and implemented a comprehensive marketing plan that increased brand awareness

Optimized website content to improve organic search rankings
Developed and monitored dashboards to track KPIs and report on progress
Built a comprehensive database of customer and prospect contacts, resulting in an increase in sales
Created and managed successful campaigns across multiple digital channels
Developed and managed email campaigns that achieved a increase in open rate
Conducted keyword research to identify topics with high search volume and low competition for SEO optimization

Managed the front desk area and ensured a professional and welcoming environment for customers.
Trained new employees on front-desk operations and procedures.
Created and maintained front-desk procedures and other documents.
Provided tours for potential clientele and implemented sales procedures while building customer relations.

Graduated with a 3.7 GPA