Software Developer

• Handle a high volume of inbound calls as well as conducting outbound calls for follow-ups as required.

• Utilize interpersonal skills and extensive on-the-job training to provide professional knowledge.

• Access customer accounts and product information, by using dual screens and multiple systems, to provide accurate
answers and support within the parameters of Alight Solutions policies and procedures.

• Stay current on Alight’s programs and services through ongoing training provided by Alight Solutions.

• Recognize/acknowledge the need for additional research in order to resolve any issues reported by the customer.

• Assisted customers with shopping needs, answered customer inquiries, and resolved customer complaints.

• Built and maintained displays of merchandise and complete new plan-o-grams.

• Completed inventory counts and order merchandise based on the results.

• Put up signs that identify items on sale in weekly advertisements and took down signage when sale was over.

• Assisted with price markdowns and changes for merchandise on the shelves.

• Greet customers responding to questions.

• Improved engagement with merchandise and provided outstanding customer service.

• Operated cash registers, managing financial transactions, and balancing drawers.

Currently attending for my Bachelor's in Science for Software Development, Undergraduate Certificate in Programming Essentials, and Associate of Applied Science in Information Technology.

Associates in General Studies