Senior Director, Global Business Operations Dentsu International
Global Sourcing
o Leads the successful management of 400+ international global sourcing program, with teams in both Argentina and
India, providing oversight to global talent operations, processes, and successful integration of global employees
within US teams.
o Collaborate with local teams in Argentina and India to successfully design and implement the global sourcing
operations process, improving efficiency by 40% and significantly reducing time-to-hire.
o Spearheaded the development of the global talent operations strategy and onboarding program, resulting in a 25%
increase in employee engagement/retention and a 10% decrease in attrition.
o Manage from strategy to execution the global training initiatives to support leadership and develop topics, including standard processes, soft skills, and technical trainings.
o Maintain accuracy in effectively managing program budget and timeliness by approving invoices, resolving discrepancies, and ensuring payment compliance.
o Implemented performance-based strategies for the global program including Performance Improvement Plans (PIPs), succession planning discussions, individual development plans, and quarterly performance goals.
Business Operations
o Manage and develop a team of 4 global operations professionals, by creating the necessary infrastructure to support
the growing global sourcing program, drive high performance and develop the talent bench.
o Develop and maintain relationships with senior leadership to identify potential growth opportunities and
partnerships, resulting in successful implementation of key initiatives for the global sourcing program.
o Analyze and report on key performance indicators (KPI’s) such as time utilization, to monitor gaps in employee
performance and course correct as necessary.
o Apply forecasting and business analytical skills to analyze and seize opportunities for global resource expansion
through the acquisition of new business accounts and report strategic business development milestones to executive
leadership.
o Created analytics frameworks to provide stakeholders with critical information used to guide decision making for
organizational landscape.
o Developed and implemented roadmaps for business development initiatives to achieve yearly program growth
targets of 25% net-new global resources hires.
o Collaborate with cross-functional departments to drive initiatives and lead complex cross-functional projects,
managing multiple workstreams and key stakeholders.