Marketing, Project Manager, Recruiter

Focuses on business development by managing projects pertaining to the marketing of Windstream's full suite of strategic products and services within an assigned geographic base of customers.
• Partners with potential and current clients to understand their needs while developing a strategic IT and mobility roadmap to ensure the long-term success of technology deployments and needs.
• Oversees and coordinates the end-to-end management of activities facilitated by extended solution development engineers, technical subject matter experts, and product resources to ensure the prompt delivery of customer-centric solution projects (i.e., advisory services, migration, governance, and offerings for network, cloud, and security).
• Manages and maintains comprehensive project documentation for new technology and product offerings.
• Spearheads and manages the creation, tracking, and delivery of weekly project management and team metrics to senior executives and stakeholders.
• Facilitates and manages projects geared towards soliciting new business and building/maintaining a full pipeline of sales prospects.
• Facilitates and manages projects pertaining to generating revenue, increasing revenue, and exceeding sales targets.
• Effective project management strategies resulted in exceeding sales quotas; currently 166%.

Provided administrative and sales/internet support while focusing specifically on Small Business Accounts.
• Responsible for strategic planning and execution of field sales and marketing activities for potential and current internet clientele.
• Utilized sales force automation, prospecting, and funnel management tools to maintain, track, and monitor accounts.
• Initiated follow-up training for new business customers to ensure in-depth utilization of services provided/rendered.
• Generated sales forecast and tracking reports.
• Communicated account statuses, opportunities, and areas of improvement pertaining to field sales and account solicitation leads.
• Exceeded annual sales quotas by 10% month over month.
• Developed responses for Requests for Proposals while participating in the presentation of products and services that could benefit consumer needs.

Sales Manager, SMB-Enterprise |AT&T Cybersecurity |AT&T Cloud Hybrid Ecosystem
Scheduled weekly interviews for new hires and implemented framework for newly established onboarding team. Delivered personalized experiences to clients. Leveraged thorough product knowledge to generate profit and cultivate sustained relationships. Recruited, coached, mentored, and trained sale executives.
• Ensured positive experiences for our internal/external customers by maintaining the integrity of store operating procedures to include inventory management, cash management, point of sale paperwork, and recordkeeping.
• Operated within AT&T internal tools and systems, terminal consoles and peripheral devices while maintaining time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy.
• Identified requirements and initiated requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives.
• Managed new hires when performing managerial duties to include validating daily performance goals and daily monetary intake.
• Assessed and revised policies and procedures needed to find ways to improve quality, timeliness, and efficiency of work.
• Managed and maximized revenue potential using current CRM Tools, SQL and strong knowledge of all products, accessories, pricing plans, promotions, and service features.
• Fostered strong relationships with clients as well as external businesses to partner on various promotions to generate awareness of the AT&T product/service portfolio.

Responsible for store presentation, display, and marketing plan adherence.
• Exceeded performance expectations while adhering to company policies and leading store operations in absence of store manager.
• Performed internal audits weekly to determine whether store employees properly accounted for, tracked, and monitored AT&T devices to prevent possible property loss/theft and destruction; maintained monthly metrics containing audit findings and trends for managerial review and regional reporting.
• Conducted surprise cash counts on various store employees to ensure monetary funds are accurate and recorded properly.
• Operated within AT&T internal tools and systems, terminal consoles and peripheral devices while maintaining time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy.
• Devised systems involving all aspects of customer service planning, service tracking, analytics, and revenue recognition using sound customer centric acumen.
• Created and implemented marketing strategies to improve team and overall company profitability.
• Facilitated training for new and seasoned employees to learn and develop skills and enhance performance.

• Provided personalized interactions with new/existing customers to ensure positive experiences and long-term satisfaction.
• Delivered excellent customer service while being courteous and knowledgeable of the full suite of AT&T products and services.
• Maintained store inventory, basic sanitizing procedures, and the merchandising of products.