Data Analyst

• Served as a primary contact for stakeholders, assisting in the resolution of technology-related issues
• Assessed risks and opportunities for functional parts of the organization and program management collaboration with cross-functional teams across the organization to provide data-driven solutions
• Leveraged industrial benchmarking and lending products to ensure industrial standards were being met
• Conducted daily analysis by generating reports from incoming inventory and outgoing data
• Documented policy and procedures for system operations and major company platforms
• Performed collateral and pool uploads into the service platforms for internal and external clients
• Prepared and presented operational metrics for internal and external stakeholders, including performance against required service levels agreements
• Maintained knowledge of state regulatory requirements and complied with established company policies and procedures
• Lead monthly Quality and Compliance reviews with leadership
• Lead end-of-month department settlement closing

• Presented project and loan status to leadership
• Provided clients with informative guidance of the features and functionalities of software applications
• Performed routine data entry and validation tasks
• Identified issues, conducted comprehensive research, and guided users through the necessary corrective steps, resulting in effective solutions being provided
• Regularly interacted with multiple departments to expedite the origination process
• Assisted in developing practical solutions to loan process issues by leading focus groups
• Enhanced system productivity by identifying vulnerabilities and recommending process improvements
• Increased security processes through collaboration with our cybersecurity leads
• Maintained knowledge of consumer protection regulatory requirements such as Regs B and Z
• Leveraged data visualizations tools to enhancing reporting of loan products
• Maintained online database for external stakeholders to track online progress of loan modification
• Identified customer needs to explore options and suggest different types of loans
• Collaborated with internal service providers to promote teamwork and ensure seamless transitions

• Cross-functional application management
• Quickly and efficiently identified the client’s specific information
• Effectively escalated unresolved tickets to the appropriate team to ensure that the client’s issue got resolved
• Ensured tasks and documents were completed in a timely manner
• Processed documentation and application maintenance of ticketing systems
• Provided technical assistance related to basic system and computer functions

• Provided clients with education and explanations regarding the features and functionality of software applications
• Enhanced system performance by identifying issues and making recommendations for improvement
• Created spreadsheets to improve the management of loan files and reporting accuracy