Regional Manager of Sales Operations

• Optimizing operations tasks through automating manual processes through two acquisitions using data tools in Salesforce, MicroStrategy, and Power BI in seamlessly into Microsoft Office apps for daily tasks and feedback
• 22% retention increase by expanding employee effectiveness through completion of extended education in pricing analysis, product ownership, and results reporting, resulting in increased sales opportunities and shorter meetings
• Facilitate a cross-functional collaboration and alignment with key stakeholders in finance, sales, production, development, and marketing to ensure regulatory compliance and adherence to company policies and procedures
• Streamline CRM processes and workflow migration from proprietary systems to Salesforce by reorganizing departmental agile/sprint process for intake, prioritization, and production on a scalable, global model
• Increase average customer satisfaction score (NPS) by enhancing product quality through vendor diversification and data reporting and communicating awareness of building efforts (ROI), while leveraging analytics
• Implement new operation tools and creating CMO dashboards in Salesforce for monthly and quarterly monitoring, highlighting key insights for strategic planning of the entire sales funnel from MQL to close-won revenue
• Demonstrate an exceptional ability to make dynamic dashboard presentations for a wide variety of audiences and provide instruction while building strong relationships with internal and external stakeholders (QBRs)

• Lead global collaborative projects, responsible for updating operational training programs and documentation for marketing technologies, processes, and best practices, and of ensuring the team was up-to-date and knowledgeable
• Generated over 1,000 compliant internet proposals for Fortune 500 companies including Federal RFPs, RFQs, and RFIs, which directly contributed to 46% total revenue increase in 2021, resulting in exceeded sales targets
• Presented weekly reports reflecting customer inventory and collaborate with technical leaders on project pursuit strategies and goals that drive firmwide targets and research programs and develops plans to improve effectiveness.
• Managed daily operations of 27% of total US and LATAM accounts in 2022 and developed existing customer relationships translating to delivered services totaling $800,000+ of monthly revenue for the company

• Increased community outreach relationships with public schools by 20% by implementing an enhanced awareness campaign while managing related budgeting documents and multiple project timelines to ensure smooth operations
• Developed and executed environmental education programs for the 2018-2019 school year within the allotted budget while coordinating daily task for a team of four ecologists to supply weekly deliverables and presentations
• Delivered over 1200 hours of herpetology and habitat conservation programs in English and Spanish to audiences of varying ages and backgrounds with ranged educational content from animal encounters to stream health analysis
• Ensured the proper daily care of twenty reptiles at the nature center by regularly assessing health statistics and restructuring public exhibits to achieve adequate environmental homeostasis on a monthly basis

Sustainability Studies and Statistical Geography Mapping