About Me
As a highly motivated and results-driven professional with more than 10 years of experience in the hospitality industry, I have developed a keen understanding of the importance of service and efficiency. I am passionate about providing exceptional experiences for clients and guests. My expertise in verbal and written communication, as well as my ability to work independently as well as collaboratively, has been honed through my various roles in the industry.
Skills
SQLCustomer ServiceCommunicationAnalytical SkillsOrganizational SkillsSalesMicrosoft OfficeCritical ThinkingGoogle SuiteCanvaZoomVideo EditingConflict ResolutionInstagramActive ListeningFast LearnerAdministrative Assistant
Experience
Utilizing my expertise in hospitality, I aid clients by providing area tours and overviews of the city, curated maps of specific neighborhoods based on desired lifestyle. needs including fun activities to explore.
Managed employee transferee schedules for domestic and international moves using Excel spreadsheets.
Conducted in depth consultations to ascertain client needs, set expectations and outline relocation journey.
Sourced current rental market data trends, arranged housing tours, provided application assistance, local school options and enrollment information for individuals, couples and families.
Conducted move-in inspections, utilities set up, DMV and local registrations.
Utilizing my expertise in hospitality, I aid clients by providing area tours and overviews of the city, curated maps of specific neighborhoods based on desired lifestyle. needs including fun activities to explore.
Managed 250+ employee transferee schedules for domestic and international moves using Excel spreadsheets.
Conducted in depth consultations to ascertain client needs, set expectations and outline relocation journey.
Sourced current rental market data trends, arranged housing tours, provided application assistance, local school options and enrollment information for individuals, couples and families.
Conducted lease reviews, move-in inspections, utilities set up, DMV and local registrations.
Responsible for exceptional guest welcome experience and training new staff.
Analyzed daily and nightly table count data to provide preferred seating as well as customer dining preferences to servers for tailored service.
Increased hourly reservations bookings by 50% on weekdays and 20% on weekends for walk-in guests upon arrival and via telephone.
Trained new onboarding staff on reservation software platform RESY, host functions and procedures.
Delivered smiles and happiness via individual lunches and employee benefit-driven snack programs.
Managed 20+ employee snack programs for various companies according to USDA guidelines.
Analyzed daily itemized product reports and service routes to ensure delivery accuracy.
Increased company and expansion by referring prospective employees.
Education
No education data available.
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