Operations Analyst

Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022

Collaborated w/ P&E to to fully automate a previously manual process that cost $13k/year

Utilized SQL & Excel to analyze data & make business decisions

Became the SME for “Detention” (when trucks are held at facilities longer than 2 hours) for the entire company; trained Engineers, Project Managers, et al., to understand subject & its financial impacts

Won 2022 “Moonshot Award” for leading automation project that would increase revenue by $1.2M and save $55k in Ops cost annually

Served on the Culture Committee for the Finance Team, working to establish positive team culture by advocating for the team’s needs to Org. Leaders.

Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022

Improved program margin by 112% over 6 months through process optimization

Reviewed customer policies & procedures for quality and wrote / updated SOPs

Compiled and presented monthly program updates to the Corporate Controller & CFO

Served as the unofficial team lead on the Medicare Billing Team

Trained new hires and reviewed existing SOPs & workflows

Collaborated cross-functionally to overturn rejected insurance claims

Created an Excel macro to create a new workflow which automated a portion of a very manual data-entry process that reduced operating time by 90%

Taught new hires how to use and navigate company’s billing software

Analyzed insurance claims to ensure appropriate claim decision

Resolved claim denials via telephone or drafted formal appeal letters

Major: Communication & Media Studies
Minor: Film Studies