Customer Representative

Performs complex technical, administrative, and management work for a direct delivery unit.
Complete unit reports, special narrative or statistical reports, and responds to complex high profile client complaints.
Serves as a Lead Worker responsible for mentoring and training of new staff, which includes providing direction, support, and feedback.
Serves as an acting supervisor in the unit supervisor's absence.
Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff.
Initiates, monitors, and managed service improvement projects and reports on activities.
Interviews clients, verifies financial and other information, and determined/re- determines eligibility for SNAP (Food Stamps), Temporary Assistance for Needy Families (TANF), Medicaid and/or Medicaid for Elderly and People with Disabilities (MEPD) programs.
Completed formal reports and narratives for management.
Provides general information and assistance to clients regarding programs and application process.
Reviews suspected fraud cases and makes referrals to investigators.
Job requires detail oriented individuals with ability to apply complex policies and procedures.

Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
Worked with team to continuously improve career and placement opportunities for students.
Developed career and education plans based on individual needs.
Provided individualized counseling approaches based on socioeconomic status and cultural background.
Maintained comprehensive database and file systems of supporting document, test scores and history information.
Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes.
Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
Facilitated new hire on-boarding program by scheduling training initiatives, preparing applications, resolving enlistment issues and processing paperwork. Maintained case files and documented actions.