● Conferring with customers via chat & email.
● Improving processes, surfacing problems early, and being creative in proposing solutions.
● Participate in the completion of production goals and special projects.
● Maintaining a cooperative and constructive attitude.

● Organized calls addressing all driver concerns.
● Maintained drivers’ records, recorded timesheets, and submitted to payroll.
● Assists in training team members by providing ongoing training, coaching, counseling, and feedback.
● Keep records of driver's documents, licenses, and permits.

● Provided high-quality levels of customer care to small to medium-sized businesses.
● Referred and sold online marketing products and web solutions.
● Troubleshoot Saas products, DB, MySQL, WP blogs, and websites and educated customers on control panels.
● Escalated issues to our remote techs for issues not able to be handled in-house.