Program Manager and Content Strategist

• AWS Analyst Relations (AR) Evaluations Team Lead supporting all AWS cloud vendor evaluations. Strategically guided the AR team in cloud evaluations, positioning AWS as 'Leader of Leaders' in the Gartner Magic Quadrant.
• Provided evaluations management guidance to the AWS Analyst Relations team and other stakeholders, to ensure AWS’s leadership in major cloud vendor evaluations.
• Influenced leadership with data-driven insights from AWS cloud vendor evaluations metrics and analyses.
• Revamped the AWS AR team’s vendor evaluation process by creating a new streamlined mechanism, leading to improved management, and reporting efficiency.
• Implemented an Evaluations Management on-demand training module for the AWS AR team.
• AWS Analyst Relations Team awarded ‘AR Team of the Year 2022’ by the Institute of Influencer & Analyst Relations (IIAR).

• Strategized project planning for Microsoft's technology infrastructure, security, and IT processes, optimizing efficiency and maximizing security measures.
• Conducted IT audits for 15+ Microsoft organizations, prioritizing privacy, compliance, and security infrastructure, ensuring adherence to regulatory requirements and industry standards.
• Cultivated strong relationships with departmental representatives, fostering collaboration and driving cross-functional communication.
• Led audit discussions and communicated risk observations, driving accountability, and promoting proactive risk management.

• Executed high-visibility tasks, streamlining proxy change management, and demonstrating exceptional project management skills.
• Managed the Microsoft 365 Service Compliance program for over 40 services, ensuring service compliance prior to the Microsoft Search feature deployment.
• Managed the allow-listing for over 30 enterprise and federal customers into Microsoft’s network, ensuring compliance with security and regulatory requirements.
• Resolved firewall policy differences, improving accuracy, and demonstrating collaborative teamwork.
• Improved the Microsoft 365 Customer Key as a Service (CKaaS) process by providing a mechanism for implementing Microsoft-level encryption, to enhance customer security and privacy.

• Enhanced Azure Cloud customer experience with 200+ support cases resolved and personalized service for enterprise customers.
• Showcased leadership in crisis management, mitigating risk and minimizing downtime for 40+ high-severity customer cases.
• Conducted expert triaging to analyze root cause and prevent issue recurrence. Streamlined incident response procedures and drove quality improvements.
• Collected and analyzed customer feedback to drive innovation and improve Azure resiliency.

• Optimized staff efficiency at Hospital for Special Surgery with comprehensive tech support plan, including EPIC software troubleshooting and staff training for 30+ client machines.
• Ensured seamless exam software functionality at Brooklyn Law School for 100+ client machines with team leadership in installation and maintenance.
• Collaborated with technical consultants for successful technology migration at Shawmut Design & Construction, overseeing seamless transition of 18+ PC hardware units.