Operations Manager

-Educated people on the University's admissions process as well as the student retention services
-Counseled and guided 50-100 prospective students on different courses, opportunities in relation to career advisement during the enrollment period.
-Informed students on internal and external financial resources

-Served as a second point of contact to prospective and enrolled students to aid in the enrollment onboarding process.
-Advised and used empathic communication skills with students on individualized needs in relation to Pearson's policies, deadlines, and procedures.
-Collaborated with Enrollment Advisors to receive required documents and ensure completed applications from students every semester.

-Supported students in assessing their previous collegiate experience for school and course accreditation.
-Reviewed documents including transcripts, GED scores, military transcripts, standardized assessments, and College Level Examination Program credits.
-Collaborated with 6 other Evaluators as well as students to provide continuous support to students in course modification, course load changes, and program changes.

-Managed and audited applications, including data entry, to ensure admission requirements were met for over 300 students per day.
-Collaborated with over 30 Enrollment Advisors to process student applications.
-Effectively communicated with Enrollment Advisors and other Auditors to maintain accurate student data for application completion.

-Successfully provided all outreach and marketing strategies for the Institute to increase enrollment, including message development of digital, social and print advertising.
-Created an infrastructure for the online program, including researching and implementing learning systems.
-Established curriculum, verified training for online faculty, and managed federal accreditation process.

B.S. in Business Administration

Masters in Business Administration