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About Me

Client Success Champion possessing over 10 years of experience in driving client empowerment through strategic partnerships. My expertise lies in safeguarding organizational assets against evolving cyber threats. With a strong command of security operations and a proven track record in guiding Enterprise and Mid-Market clients through the onboarding and post-implementation phases. Experienced at analyzing client needs, identifying opportunities for process improvement, and delivering tailored solutions to ensure successful adoption and utilization of products or services.

Skills

Project ManagementProblem SolvingAnalytical SkillsCRMSaaSAccount ManagementProcess ImprovementRelationship BuildingCustomer SuccessRisk ManagementJiraReportingRelationship ManagementClient Relationship ManagementOnboardingGoogle WorkspaceProcess OptimizationUpsellingB2BOperationsSIEMStrategyRoadmappingPartnership Building

Experience

Senior Customer Success Manager @ Deepwatch
11/2021 - 07/2023
Principal Service Delivery Lead @ Accenture
05/2020 - 11/2021
Principal Service Delivery Manager @ Symantec
05/2015 - 05/2020
Senior Security Engineer @ Symantec
04/2013 - 05/2015

Education

Old Dominion University
2023 - 2026

BS in Cybersecurity

In Pursuit

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