7+ years of experience driving operational efficiency in the public sector. Led data collection and submission processes for the New York City Department of Consumer and Worker Protection, improving accuracy and efficiency by 30% in 2 months. Cut application processing time in 4 units by over 20%, and increased output per staff by over 30%. Started up and headed two new units, from staffing, budgeting, and operations to maintenance.
• Collect, organize, and analyze data on programs and documents and generate reports.
• Using project management and problem-solving skills, assisted with the compliance review of RFP bids and provider proposals.
• Lead non-legal teams and provide operational and project management support to the legal team and General Counsel.
• Research, design, review and distribute legal operating documents i.e., licensing agreements, insurance certificates, and RFP contracts.
• Apply a data-driven approach to quality control, and work with cross-functional teams i.e. IT, Licensing, Legal, and Finance, resolve complex multi-stage financial, legal and policy issues.
• Lead the design and implementation of data collection and submission process between
• Build custom tracking reports on IBM Cognos with mathematical models and basic SQL.
• Oversee the development and implementation of a comprehensive records managements overhaul.
• Evaluate existing policies and procedures to coordinate with internal practices, build and record new processes and program to ensure compliance with metrics.
• Maximize operational output by reducing application processing time in 4 units by over 20% and increased output level by over 30%.
• Recruit and develop 4 supervisors and 18 client-oriented staff, define workflows, provide training and
coaching and build path for accountability.
• Research, develop, implement change management strategies to eliminate wasteful processes.
• Analyze and mange all aspects of operations, process, and policy implementation, provide result-driven recommendations to C-Suite, and monitor and forecast one-quarter of total agency budget.
• Supervise 6 employees, assign schedule and workflow, resolve conflict, and determine training needs.
• Monitor compliance with operational policies and progress of administrative task in customer service.
• Use economic and statistical methods and data analysis to manage and quality control $11.5 millions of departmental budget and revenue.
B.B.A. in Finance
M.A. in Political Science
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