Program Manager

As the Global Program Manager at Intuit, I effectively directed the MSP/VMS contingent workforce program across multiple global sites, overseeing a team of 25+ employees. Through proactive communication and collaboration, I achieved a remarkable 32% increase in client satisfaction ratings within just 3 months. By advocating for the client's needs internally, I fostered cross-functional collaboration and strategic partnerships, resulting in the successful adoption of new services, product offerings, and enhanced account management. My expertise in translating client requirements into actionable solutions was pivotal in achieving these successes. I demonstrated strong leadership by conducting impactful status meetings, quarterly business reviews, and closely collaborating with development teams to ensure timely and effective enhancements for our VMS platform. My accomplishments reflect a commitment to delivering exceptional client experiences and driving organizational growth.

In my role as a Client Solutions Manager, I was dedicated to delivering exceptional end-user support, effectively enhancing the client support experience and solidifying client relationships. By validating tickets and improving technical descriptions, I streamlined VMS enhancements, ensuring seamless operations. My proactive approach to driving the adoption of new processes was highlighted by crafting critical communications that increased team awareness and understanding. Moreover, my contribution to the approval of comprehensive training materials for VMS functionalities played a key role in fostering organizational growth and proficiency. Through these responsibilities and accomplishments, I consistently upheld a commitment to excellence, efficient operations, and continuous improvement.

In my capacity as a Project Manager, I showcased my versatile skills by leading multifaceted projects that necessitated collaboration across internal and external leadership teams. My role encompassed acting as a consultant, organizer, and data analyst to ensure project success. Through orchestrating User Acceptance Testing (UAT), I played a pivotal role in ensuring the seamless adoption of new VMS enhancements and features, thereby optimizing the client's user experience. By defining and executing strategic project milestones, I consistently aligned client objectives with internal goals, guaranteeing successful implementation. My adeptness at leveraging strong leadership skills enabled me to effectively influence both internal and external stakeholders, fostering alignment and driving positive project outcomes. My contributions underscore my commitment to achieving excellence, strategic execution, and stakeholder satisfaction.

In my role as Operations Manager at Health IQ, I took charge of spearheading cross-functional teams, driving the development, testing, and prioritization of process efficiencies and technology enhancements. My commitment to excellence was evident in achieving an impressive 10-15% improvement in sales performance. Through a meticulous analysis of underperforming carriers and strategic optimization of conversion metrics, I successfully increased revenue generation. My dedication to process enhancement extended to streamlining employee onboarding, where I significantly reduced new-hire ramp time from 4 to 2 months. By refining training materials and implementing targeted developmental strategies, I garnered positive employee feedback, further enriching our operational efficiency. These achievements reflect my proactive approach to leadership, data-driven decision-making, and fostering a culture of continuous improvement.

In my role as a Case Manager Supervisor, I demonstrated exceptional leadership by overseeing a high-performing team of 7+. My commitment to success was evident in meticulously ensuring the achievement of high-performance metrics and revenue targets. By closely monitoring Service Level Agreements (SLAs), metrics, time management, and processes on a daily basis, I ensured optimal operational efficiency. I contributed to elevating team performance by transforming underperforming members into top performers, a feat achieved through personalized correction plans and impactful coaching. My dedication to team growth, revenue maximization, and process excellence underscores my effectiveness in managing and enhancing operational outcomes.