Customer Support Analyst SPS Commerce
Facilitating problem identification and research, and driving resolution, advocating for customer success
• Logging and tracking customer interactions using the designated customer resource manager(CRM) • Assisting customers seeking education and/or issue resolution while working with a variety of
SPS Commerce products and services.
• Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity.
• Referring and escalating to appropriate internal team as necessary.
• Demonstrating agility by acting as a flex resource as necessary across multiple contacts channels.
