• Committed to providing quality customer service through excellent communication and interpersonal skills
• Ability to work effectively and courteously with customers and staff at all levels
• Effective time management, able to set priorities, meet deadlines and well organized
• A keen eye for detail, resourceful with strong problem-solving abilities
• Ability to learn, adapt quickly and work effectively in a fast-paced environment
• Work well independently and able to collaborate with team members
• Positive attitude and willing to go the extra mile to ensure customer satisfaction
• Proficient in a technical environment using Microsoft applications, email, and internet, using printer
• Assign new claims to internal adjusters based on predetermined KPIs and client guidelines.
• Process client invoices for claims and prepare files for closure.
• Coordinate and schedule appointments for adjusters and manage incoming and outgoing phone inquiries
promptly, professionally, and efficiently.
• Maintain relevant information and input data into internal claims management software.
• Successfully managed a team of 30+ associates, exceeding safety, quality, and productivity goals by
10% through effective leadership and coaching
• Monitored key labour metrics, identifying areas for improvement, and implementing changes that
resulted in a 10% increase in productivity
• Actively coached and trained associates on their performance, providing actionable feedback and tips
to improve productivity and quality
• Conducted safety audits and completed reports by the deadline, resulting in a 50% reduction in safety
incidents
• Consistently adhered to order fulfillment procedures to meet tight deadlines and ensure customer
orders received on time.
• Successfully managed inventory by performing regular inventory counts to ensure that stock levels
were accurate
• Worked in various warehouse areas, demonstrating flexibility and adaptability in a fast-paced
environment
• Provided exceptional customer service by responding to inquiries and requests for information, resulting in a 90% customer satisfaction rating
• Screened and responded to incoming calls from customers and vendors regarding products and services, maintaining standards of professionalism and efficiency in all interactions
• Successfully trained and onboarded new staff members, ensuring consistency with company
procedures and standards
• Warmly greeted customers, identified, and accessed their specific needs to provide a great customer experience
• Built rapport and encouraged customers to return, generating repeat business
• Consistently maintained a clean, attractive, and well-organized prize area
• Performed opening and closing duties ensuring smooth operation of the booth
• Accurately and efficiently handled cash transactions, communicated with supervisor to manage overflow
Ontario Secondary School Diploma
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
